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Order soon to receive products in time for Christmas. Restrictions apply. Learn more.

Shipping Information

To receive your order by Christmas, order by the following dates:

  • 4 December for:
    • (WA) Western Australia postcodes from 6000 to 6999
    • (NT) Northern Territory postcodes from 0800 to 0899
  • 6 December for all New Zealand deliveries
  • 9 December for (TAS) Tasmania postcodes from 7000 to 7999
  • 11 December for (SA) South Australia postcodes from 5000 to 5999
  • 13 December for the rest of Australia

If you order by the above deadlines, we can guarantee your package will leave our distribution centre in time to make it to you by Christmas. Please note that we set these dates based on typical delivery times reported to us by postal carriers. Scentsy can’t be responsible for weather, carrier issues or other delays beyond our control.

Ordering early is always your best bet! We will continue to ship any orders placed after the deadline, but we cannot guarantee they will be shipped in time for Christmas.

Cutoff dates are based on local market time and may be subject to change.

Orders* shipped to Australia:

  1. With a retail value of $.01 - $99.99, shipping will be $10.00.
  2. With a retail value of $100 - $339.99, shipping will be 10 percent of the product total.
  3. With a retail value of $340 or more, shipping will be FREE.

*Shipping charges listed are GST-inclusive.

*For orders attached to an online party shipped to Australia with a retail value of $0.01 - $99.99, shipping will be $10; for orders with a retail value of $100 or more, shipping will be 10 percent of the product total.

30-day satisfaction guarantee

If you are dissatisfied with your product, you may return it in resalable condition to your Independent Consultant for exchange within 30 days of the delivery date. Scentsy does not offer cash refunds.

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier — limited lifetime warranty

Scentsy Diffusers, Scentsy Go, Scentsy Go Solid and Scentsy Air Purifier are guaranteed to be free from defects in material and workmanship for the lifetime of the product. Any Scentsy Air Purifier, Scentsy Go or Scentsy Diffuser found to be defective or damaged under normal use and care within six months of purchase will be replaced with the same, or comparable, product at Scentsy’s discretion at no cost to you. After six months, Scentsy will replace any of these products due to manufacturer defects, but will require a processing fee.

Product Processing fee
Scentsy Air Purifier $76
Scentsy Go $30
Scentsy Go Solid $25
Deluxe Diffuser $34
Mini Fan Diffuser $8
Premium Diffuser $34
Wall Fan Diffuser $20

Please contact your Independent Consultant for more information.